Privacy Policy

1. Introduction

Welcome to optimvoyage.com. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website.

This policy applies to all visitors and users of our website. By using our website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us through our contact form
• Subscribe to our newsletter
• Send us emails
• Interact with our website features

This information may include your name, email address, and the content of your messages.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand website usage
• Preference cookies: Remember your settings

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our website services
• To respond to your enquiries and requests
• To send newsletters and updates (with your consent)
• To improve our website and user experience
• To analyse website traffic and usage patterns
• To detect and prevent fraud or security issues
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Legitimate interests: To operate and improve our website
• Legal obligations: To comply with applicable laws
• Contract performance: To provide services you request

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third parties who help operate our website (hosting, analytics)
• Legal authorities: When required by law or to protect our rights
• Business transfers: In case of merger, acquisition, or sale of assets

We ensure all third parties respect the security of your data and treat it in accordance with applicable laws.

6. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy and applicable laws.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Retention periods:

• Contact form submissions: 2 years
• Newsletter subscriptions: Until you unsubscribe
• Analytics data: 26 months
• Cookie consent records: 12 months

8. Your Rights

Under Australian Privacy Principles and GDPR, you have the following rights:

• Access: Request copies of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Restriction: Request restriction of processing
• Objection: Object to processing of your data
• Portability: Request transfer of your data
• Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at support@optimvoyage.com

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

While we strive to protect your data, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

12. Analytics and Advertising

We may use analytics services to understand website usage. These services may use cookies and similar technologies. You can opt out of analytics tracking through your browser settings or third-party tools.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Significant changes will be notified through prominent notices on our website or via email.

14. Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us:

15. Complaints

If you believe we have breached privacy laws, you can lodge a complaint with us at support@optimvoyage.com. We will investigate and respond within 30 days.

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

16. Cookie Management

You can manage cookies through your browser settings:

• Block all cookies
• Accept only first-party cookies
• Delete cookies after each session
• Receive notifications when cookies are set

Note that blocking cookies may affect website functionality.

17. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities within 72 hours as required by law.

18. Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

19. Your Consent

By using our website, you consent to this privacy policy. You can withdraw consent at any time by contacting us or adjusting your browser settings.